Family-like support
for your loved ones

Offering local companions, valuable resources, and transparent care for a more peaceful, informed journey.

I know what support my loved one needs

Great, looks like you are ready to get started. For your next step, we recommend you set up your loved one’s profile.

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I’m not sure what my loved one needs

We got you! Our Tuktu holistic health assessment tool will help you determine the risks and the biggest support needs for your loved one.

Top benefits of Tuktu support

Find community members who are trusted and willing to help. Our matchmaking is based on language, personality traits and personal preferences to ensure high quality engagements.

Personalized

We learn about your loved ones using technology to ensure personalized and engaged services. This info is thoughtfully conveyed to your Tuktu helpers for an experience that feels familiar and considerate.

All in one place

Have complete control of your bookings via our mobile app. Schedule services, communicate with Tuktu helpers, and handle payments and care for your loved ones seamlessly.

Want to know more?

Have a call with a Tuktu care specialist to see how we can help you support your loved one.

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+1 866-938-8588

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Real stories, real impact

Join thousands of Canadians who trust Tuktu for exceptional family care.

Explore our FAQs

Browse our FAQs for quick answers to common questions. Your questions, our answers!

Booking Tuktu services is easy and convenient. Services can be booked directly through the Tuktu website or by downloading the App or through a simple phone call at 866-938-8588. Book a service now.

There's no need for immediate payment to the provider. We'll send an invoice to your email, and you can easily pay using credit card online, over the phone, by cheque, or via e-transfer. Please note, we do not accept cash payments.

All services are a 1 hour minimum, followed by increments of every 30 minutes.

Unless your Tuktu is on their way to your home or wherever the service is taking place there is NO cancellation fee. Should you cancel within an hour of the service you will be charged for the first full hour. You can choose to cancel the booking from the Tuktu App or call us at: 1-866-938-8588 or email us at care@tuktu.ca to reschedule/cancel the booking.

We can make bookings up to 2 weeks in advance and with a minimum of 24 hours' notice. For a recurring booking, all services are booked one month in advance.

Tuktu values the importance of consistent care and strives to provide you with the same helper.

  • When you book recurring services, you can choose 3 favorite Tuktus, and the system will assign a Tuktu based on your order of preference.
  • The App also allows you to set your favorite Tuktus, because of which they appear as recommended Tuktus each time you book a service.

Yes, Tuktu providers have 1 million of commercial liability insurance.

Yes, all Tuktus are fully vaccinated for COVID-19 (fully vaccinated meaning they have received first 2 vaccinations boosters are not counted now)

The cost is dependent on the Tuktu. Each Tuktus choose which services they provide and the rates, we do provide a suggested range and cap it.

Tuktu stands out due to its unique approach:

  • Community-Focused Care: Emphasizing a community-driven approach to caregiving.
  • Diverse Services: Offering a wide range of services to cater to different needs.
  • Personalized Experience: Tailoring services to everyone’s preferences and requirements.
  • Holistic Well-being: Focusing not just on physical needs but also on emotional and social well-being.

If you are using the Tuktu app, you can delete your account and all data by going to Account > Profile and scrolling down to the Delete account section. Note that you can’t delete your account if you have upcoming bookings or open invoices.

If you aren’t using the app, you can ask Tuktu to delete your account with this Request data deletion form. This form is also available from the website’s bottom menu. Note that we can’t proceed with deleting your account if you have upcoming bookings or open invoices.

Deleting you account will also delete all of the following data:

  • Loved one profiles
  • Loved one wellbeing reports
  • Loved one notes
  • Booking history
  • Payment receipts
  • Favorite Tuktus

Before deleting your data, be aware that we will not be able to restore it at a later time. Deleting your account can’t be undone.

In the Inuktitut language of the Inuit people living in the arctic regions of Canada, Tuktu (tuk-too) means Caribou, that is a significant part of the local culture and spiritual relationship with the land.

Tuktu started in Dec 2021 in Vancouver. Tuktu is the story of each one of us living far away from our aging parents. As much as we wish, we can’t always be there! But all we want is for our loved ones to be safe, happy, and healthy.

Tuktu started with a single promise of bringing people closer. We believe that better technological solutions like Tuktu can create a robust aging-in-place infrastructure, reduce social isolation, and ensure peace of mind for family caregivers.

Tuktu specializes in a variety of services tailored to meet the needs of seniors and family caregivers. Our offerings include:

1. Companionship

Foster meaningful relationships and ensure peace of mind with meaningful companionship, engaging activities, reliable check-ins, and convenient personal shopping tailored to you or your loved ones' needs. Learn more about Companionship services

2. Mobility assistance

Discover the freedom of tailored outings with Tuktu's mobility assistants. Whether it's exploring local attractions, attending events, or punctual rides to doctor's appointments, we adapt to your interests and mobility needs. Enjoy the journey and adventure with a companion who shares your enthusiasm for discovery. Explore services under mobility assistance.

3. Help at home

Discover the ease of home management with our caring companions. From crafting nutritious meals to maintaining a clean-living space, we bring harmony and order to your daily life. Services include - housekeeping, meal preparation, pet care, tech help, gardening and more. Explore help at home.

Personal Shoppers: Tuktu connects seniors with personal shoppers who can handle grocery shopping and other errands. Find out about Personal Shopping.

Housekeepers: For maintaining a clean and organized home, Tuktu's housekeeping services are available. Discover Light Housekeeping Services.

Snow Removal, Gardening Buddies: Tuktu offers services to manage outdoor tasks like snow removal and gardening, making outdoor spaces safe and enjoyable. Check out Gardening Buddies.

Tech Helpers: To keep seniors connected and tech-savvy, Tuktu provides helpers to assist with technology-related needs. Get Technology Help.

Kitchen Assistants: Tuktu's kitchen assistants can help with meal preparation, ensuring seniors have access to nutritious home-cooked meals. Learn about Kitchen Assistant Services.

Pet Lovers: For seniors with pets, Tuktu connects them with pet lovers who can assist with pet care. Explore Pet Company Services.

4. Specialized Help

Experience peace of mind with our comprehensive suite of specialized services, meticulously co-developed with expert partners and PSWs. From deep cleaning and advanced sanitation to dedicated dementia care, post-discharge recovery support, overnight companion care, and rejuvenating beauty and spa treatments, we're committed to providing expert, empathetic care for you and your loved ones. These services are currently being served in Ontario and will soon be available across Canada.

At Tuktu, your safety is paramount. We implement several measures to ensure the highest safety standards:

  • Rigorous Vetting: All Tuktu caregivers undergo thorough background checks and vetting processes.
  • Regular Training: Caregivers receive ongoing training, including safety protocols and emergency response.
  • Health Guidelines Compliance: Adherence to the latest health and safety guidelines, especially in light of COVID-19.
  • Feedback and Monitoring: Continuous monitoring and client feedback to maintain service quality and safety.

We understand the importance of safety and reliability, which is why they go the extra mile to conduct thorough background checks on all caregivers. A Tuktu is a safe, local, neighbor of yours from a variety of backgrounds many are early retirees who have previously worked with seniors and other vulnerable groups, many parents looking for flexible work, and people working for themselves who want to connect more with the people around them.

Book with Tuktu app

Have complete control of your Tuktu bookings from start to finish by using our mobile app. Book services, chat with your Tuktus, and manage your bookings, loved ones and payments.

Download for free